We never sell your data. Period.

Your conversations are personal, and we treat them that way:

• No data for sale: We do not sell, rent, or trade your data – ever.
• Private conversations, stored securely: Chats are stored on encrypted EU servers under GDPR standards. Access is strictly limited to essential operations and approved ethical review.
• You decide what stays: You control your history. You can clear conversations, and we will respect your choices.
• No hidden training on your logs: We will never train future models on your conversations without a clear, informed opt-in. Default = no.
• Transparent policy: You can always see what we collect, why, and how it is used.

Read more in our Privacy Policy.

wa4u is designed for light to medium support: clarity, emotional reflection, motivation, and life navigation. It is not therapy, and it is not here to diagnose you.

• No diagnoses, no pathologising: Coaches do not label your experience or speculate about disorders.
• No mood reading or surveillance: We do not infer, track, or score your emotions. Coaches respond only to what you actually say – not to guesses about your inner state.
• Clear boundaries with crisis: If you express crisis language (self-harm, suicide, violence), the system does not "explore" those thoughts. We surface grounding messages and information about professional or emergency support instead.
• Honest about our limits: We will tell you when something is beyond what wa4u can safely hold and encourage you to seek human help.

wa4u is a space for perspective and presence, not a substitute for professional care.

wa4u is built primarily for young adults and older teens. That means our tone is accessible – but our boundaries are serious.

• Plain language, no jargon: We speak like real people. No clinical speak, no life-hack hype.
• No pressure coaching: Coaches offer options and reflections – not commands or 'you must' instructions.
• Guardrails on content: Coach prompts are designed to prevent sensational, harmful, or violent narratives from being fed or romanticised.
• Emotionally intelligent, not manipulative: Coached personas are trained to be warm and grounded – never demanding, seductive, or controlling.
• If something feels off, humans can step in: You can report a coach or conversation that feels wrong. When you do, a human will review it.

We want wa4u to feel like a trusted older friend, not an authority figure and not a clinical system.

We take community and conversational safety seriously:

• We do not tolerate hate speech, bullying, or targeted harassment.
• We do not accept attempts to coerce, groom, or manipulate others – human or AI.
• We do not allow romanticising unsafe behaviour (self-harm, violence, eating disorders, extreme risk-taking).
• Repeated offensive or harmful themes without reflection or change can lead to restricted access or account action.

Our guideline: if it makes the space unsafe for others, it doesn't belong here.

Trust is built, not assumed.

• We tell you what's changing: When we update safety systems, we say so – in clear language, not legalese.
• You know who can see what: We explain which parts of the team can access which kinds of data and why.
• Regular safety reviews: We run ongoing internal reviews of high-risk interactions, coach behaviour, and system prompts to make sure our practice keeps up with the research.

If we discover a safety issue, we would rather tell you openly than hide it.